Privacy Policy

Last updated: 18/08/2023

Overview

At JCB Tools Australia (jcb-tools.au), we prioritize your privacy. This policy outlines the data we collect, how it's used, and your rights in relation to that data. We strongly recommend reading this policy in its entirety.

Data We Collect

When you use our website and services, we may collect the following data:

• General customer data (e.g., name, email, customer number)
• Usage data (e.g., IP addresses, browsing behavior on our website)

How We Use Your Data

• Customer Service and Support: To offer you customer support and answer any inquiries.
• Communications: If you've opted-in, we may send you newsletters or promotional materials. You can unsubscribe at any time by following the instructions in these communications.
• Improvements: To improve our website and services based on the usage data we collect.
• Legal Purposes: Where necessary, to comply with legal obligations or in connection with a legal claim, such as preserving evidence or enforcing our terms.

Third-party Services

Base44

Our website is built and hosted on the Base44 platform, which powers our backend infrastructure including data storage, authentication, and form processing. Base44 handles data securely and in accordance with its own privacy policy. Any data submitted through our website (such as contact forms or newsletter sign-ups) may be stored within Base44's infrastructure.

Mailchimp

For email communications, we use Mailchimp. They manage email addresses and send out emails on our behalf. Their standard privacy policies ensure user data is respected and protected.

Google reCAPTCHA

We use Google reCAPTCHA on some of our forms to prevent spam. It helps identify human users and differentiate them from automated scripts.

Consent Log

Our website maintains a consent log that tracks visitors' interactions with data collection consents. The log contains details such as the visitor's IP address, device used, and the date & time of their consent.

Note: Not all website elements collect user consent, including some third-party apps and custom code. Visitors can always view or reset their consents by contacting our support.

Users' Rights

• View and Modify: You have the right to view your data and request modifications.
• Consent Withdrawal: If you've given consent for certain data processing, you have the right to withdraw it.
• Data Portability: You may request a copy of the data we hold about you.
• Erasure: Under specific conditions, you can request the deletion of your data.

For any of the above requests, please contact us at info@jcb-tools.au.

Updates to This Policy

We may update this policy based on technological changes or legal requirements. It's advised to periodically review this policy for any updates.

Geographic Scope

This policy applies to users in Australia. We currently do not cater to EU residents.

Contact

For questions about this policy or our data practices, please email info@jcb-tools.au.