Warranty Information
Australian warranty support for JCB Tools.
Australian Warranty Support
Submit a claim or get help with your JCB tool
For all warranty enquiries in Australia, please contact our dedicated warranty service team using the details below, or scan the QR code to submit a job directly through our portal.
Submit a Warranty Job
Scan the QR code with your smartphone to go directly to our warranty job creation portal. You can lodge a claim, track progress, and upload images of your tool for assessment.
JCB Tools Australia Warranty Information
Manufacturer's warranty terms and conditions
Manufacturer's Warranty
Thank you for choosing JCB Tools.
JCB Tools products supplied by CW Brands Pty Ltd (ABN 45 161 688 571) are manufactured to high quality standards and are backed by a comprehensive manufacturer's warranty against defects in materials and workmanship.
If a product is found to have a manufacturing defect during the applicable warranty period, CW Brands Pty Ltd will, at its discretion, repair or replace the defective product or component through our authorised service network.
This warranty applies in addition to your rights and remedies under the Australian Consumer Law.
Warranty Periods
The following warranty periods apply from the original date of purchase.
| Product Category | Warranty Period |
|---|---|
| Professional 18V Power Tools | 3 Years |
| 18V Batteries | 2 Years |
| Battery Chargers | 2 Years |
| Pressure Washers | 2 Years |
| Petrol Water Pumps | 2 Years |
| Petrol Engines | 2 Years |
| Petrol Generators | 2 Years |
| Wet & Dry Vacuums | 2 Years |
| Automotive Equipment & Tool Storage | Refer to individual product warranty |
The warranty applies only to products distributed by CW Brands Pty Ltd within Australia.
Making a Warranty Claim
If you believe your product has developed a manufacturing fault during the warranty period, please contact our authorised service partner.
To help us process your claim quickly, please have the following information available:
- Proof of purchase
- Product model number
- Product serial number
- Description of the fault
- Photos or video of the fault where possible
Providing complete information helps reduce assessment times and may allow some issues to be resolved without returning the product.
Warranty Assessment
Many faults can be diagnosed remotely by our technical support team.
If additional inspection is required, you may be asked to return the product to an authorised service centre or approved repair facility.
Where the fault is confirmed as a manufacturing defect covered by warranty, the product will be repaired or replaced at no cost to the customer.
Repair or replacement will be determined by CW Brands Pty Ltd following assessment.
Commercial Use
Unless otherwise specified, the published warranty periods apply to products used in normal commercial applications.
Products used in hire, rental or similar commercial fleet applications are excluded unless specifically stated in writing by CW Brands Pty Ltd.
What Is Covered
This manufacturer's warranty covers defects resulting from:
- Manufacturing defects
- Faulty materials
- Assembly defects
provided the product has been operated and maintained in accordance with the user manual.
What Is Not Covered
The manufacturer's warranty does not cover:
- Normal wear and tear
- Consumable or wearing parts
- Cosmetic damage that does not affect product operation
- Accidental damage
- Misuse or abuse
- Neglect or improper maintenance
- Incorrect installation
- Damage caused by incorrect fuel, oil or lubricants
- Contaminated or stale fuel
- Water ingress or flood damage
- Damage caused by overheating or inadequate ventilation
- Operation outside the product's intended use
- Unauthorised repairs or modifications
- Damage caused by non-genuine accessories where they contribute to the failure
- Freight damage after delivery
Examples of consumable and wearing parts include, but are not limited to:
Normal replacement of these items through regular use is considered routine maintenance.
Customer Responsibilities
Customers are responsible for:
- Operating the product according to the instruction manual.
- Carrying out normal maintenance.
- Using the correct fuels, lubricants and consumables.
- Retaining proof of purchase.
- Packaging products securely if they are required to be transported for warranty assessment.
Failure to properly maintain the product may affect warranty eligibility.
Inspection, Repair and Replacement
Following inspection, CW Brands Pty Ltd may choose to:
- Repair the product
- Repair or replace defective components
- Replace the complete product with an equivalent model where appropriate
Should inspection determine the fault is not covered under warranty, customers will be advised prior to any chargeable repairs being carried out.
Warranty Conditions
This warranty:
- Applies only to products supplied by CW Brands Pty Ltd within Australia.
- Applies only to the original purchaser.
- Is not transferable.
- Commences from the original date of purchase.
- Does not restart following repair or replacement.
- Applies only where the product has been used for its intended purpose.
- Does not cover faults resulting from misuse, neglect or accidental damage.
Service & Spare Parts
Warranty repairs, technical support and spare parts are provided through our authorised Australian service partner.
Install & Fix
Phone: 07 2113 5809
For the fastest service, please have your proof of purchase, model number and serial number available before contacting our support team.
Warranty Updates
CW Brands Pty Ltd reserves the right to amend or update these warranty terms without notice.
The most current version of this warranty policy will always be available on the JCB Tools Australia website.